Shipping & Local Delivery
We want your Cha Cha Chocolate goodies to arrive safely and in delicious condition! Whether you're sending a special gift across Australia or ordering a sweet treat for local delivery, we've made ordering and delivery as simple as possible.
WHAT IS THE COST OF POSTAGE?
We offer a flat-rate shipping fee of $25 AUD per order for online deliveries across Australia.
All online orders are shipped using Australia Post Express Post, providing a convenient and reliable delivery service.
Our shipping fee covers postage and handling, including the care we take in packing your chocolates to help ensure they arrive in the best possible condition.
WHAT IS THE COST OF LOCAL BUNDABERG DELIVERY?
We offer local delivery throughout Bundaberg and selected surrounding areas using our trusted local courier service.
Simply select your delivery area during checkout to view the applicable delivery fee.
Our current local delivery rates are:
• Bundaberg local: $17.00
• Bargara: $25.00
• Elliott Heads, Burnett Heads, Coral Cove, Mon Repos & Innes Park: $28.00
• Moore Park Beach: $35.00
• Gin Gin: $40.00
We take care to make your local delivery experience as smooth and convenient as possible, so you can sit back and look forward to your delicious treats arriving at your door.
WHAT ARE THE AVAILABLE TIME SLOTS FOR LOCAL BUNDABERG DELIVERY?
Our local deliveries are collected from the Chocolate Shop at approximately 11am each business day.
Deliveries generally begin in central Bundaberg before continuing to the surrounding coastal areas throughout the afternoon.
While we cannot guarantee an exact delivery time, local deliveries typically take place between 1pm and 5pm, depending on your location and the day's delivery schedule.
If you have a preferred delivery time, please include your request in the notes section at checkout. We'll do our best to accommodate your preference, although specific delivery times cannot be guaranteed.
WHAT IS THE CUT-OFF TIME FOR SAME-DAY LOCAL DELIVERY?
To be eligible for same-day local delivery, please place your order before 1 pm on a business day.
Orders placed after the cut-off time will generally be delivered on the next business day.
Need your order sooner? Give our friendly team a call on +61 7 4152 4204. We'll be happy to discuss available options, including in-store collection or alternative delivery arrangements.
Where possible, we can also prepare your order for collection from the shop, so you can pick up your goodies at a time that suits you.
CAN I SHIP MY ORDER TO MULTIPLE ADDRESSES?
Online orders can only be shipped to one delivery address per order.
If you're organising corporate gifts or sending chocolates to multiple recipients, we'd love to help! Please email hello@chachachocolate.com.au to discuss your requirements and arrange your order.
HOW DO YOU SHIP MY ONLINE ORDER?
We ship online orders throughout Australia using Australia Post Express Post.
Every order is carefully packed in a sturdy cardboard shipping box, with protective packaging such as tissue paper and bubble wrap to help keep your chocolates secure during transit.
Signature on delivery is our preferred delivery option. If nobody is available to receive your parcel, Australia Post's delivery procedures will determine whether it can be left in a safe place or taken to a nearby post office or collection point.
We recommend choosing a delivery address where someone will be available to receive your parcel, particularly during warmer weather.
We also recommend avoiding Australia Post parcel lockers during hot weather, as parcels may be exposed to elevated temperatures while awaiting collection. For the best possible experience, arrange delivery to a location where your chocolates can be collected promptly.
Please note that we currently deliver to Australian addresses only.
WHEN WILL MY ORDER BE DISPATCHED?
We aim to process, pack and dispatch online orders within two business days of receiving your order.
Our regular dispatch days are Monday to Thursday. Orders placed on Fridays will generally be held until the following Monday to help avoid parcels sitting in transit or storage over the weekend.
During busy periods, including Christmas, Easter and promotional events, processing times may be slightly longer due to increased order volumes.
As chocolate can be sensitive to heat, we may also temporarily delay dispatch during periods of extreme temperatures to help protect the quality of your order. If your order is affected, we'll contact you with an update.
If you're ordering for a special occasion or need your chocolates by a particular date, we recommend ordering well in advance. While we do our best to dispatch promptly, delivery timeframes can vary once your parcel is with Australia Post.
CAN I CHANGE OR ADD ITEMS TO MY ORDER AFTER IT HAS BEEN PLACED?
Once your order has been placed and payment has been completed, it begins processing for dispatch as soon as possible.
If you need to change your order or add items, please contact our team as soon as possible on +61 7 4152 4204, Monday to Friday between 9am and 5 pm Queensland time.
We'll do our best to assist, although changes cannot be guaranteed once your order has been packed or dispatched. Orders cannot be amended directly online after checkout.
HOW CAN I TRACK MY ORDER?
We know how exciting it is to have a box of chocolate on its way!
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details.
You can also track your parcel directly through Australia Post:
Track your parcel with Australia Post
We recommend sending your order to an address where someone can receive it. If delivery cannot be completed, Australia Post will advise of the available collection or redelivery options.
Keep an eye on your tracking updates so you know when your delicious treats are due to arrive.
HOW DO YOU PROTECT MY ORDER DURING WARMER WEATHER?
Chocolate is sensitive to heat, so we take extra care when preparing and dispatching orders during warmer weather.
We monitor weather conditions and may include food-grade ice packs or other suitable protective packaging to help reduce the effects of heat during transit.
While these precautions can help protect your chocolates, we cannot guarantee temperature-controlled conditions throughout the entire delivery journey. Extreme temperatures can still affect chocolate quality.
During periods of particularly hot weather, we may temporarily delay dispatch until conditions improve. If this affects your order, we'll contact you with an update and let you know when your parcel is ready to be sent.
Once your order has been dispatched, you'll receive tracking information so you can follow its progress and plan to collect it promptly.
Our priority is to ensure your chocolates reach you in the best possible condition, and we appreciate your understanding when weather conditions require extra care.
THERE IS A PROBLEM WITH MY DELIVERED ORDER. WHO SHOULD I CONTACT?
We're here to help if something isn't quite right with your Cha Cha Chocolate order.
If your order arrives damaged, there is an issue with the products you've received, or you have concerns about the quality of your chocolates, please get in touch with our friendly team.
Telephone: +61 7 4152 4204
Email: hello@chachachocolate.com.au
When contacting us, please include your order number, a description of the issue and, where possible, photographs showing any damage or concerns. This will help us assess the situation and work towards a resolution as quickly as possible.
We value your feedback and want every Cha Cha Chocolate experience to be a sweet one. Please don't hesitate to reach out if you need assistance with your order.