Contact Us

 

CUSTOMER CARE

At Cha Cha Chocolate, your satisfaction is important to us. If you experience any issues with the quality of our chocolates, whether purchased online or in-store, please get in touch with our friendly team. We're here to help!

To help us understand the issue and find the best possible solution, please provide a description of your concern and, where possible, include photographs. We also ask that you keep the chocolates and any original packaging, as we may need these returned for further investigation.

If your purchase was made online, please include your order number so we can assist you as quickly as possible.

For any other questions, feedback or concerns, we're always happy to hear from you. Our team is committed to providing friendly, helpful service and ensuring your experience with Cha Cha Chocolate is a sweet one.

Email: hello@chachachocolate.com.au
Phone: +61 7 4152 4204
Phone hours: Monday to Friday, 9 am – 4 pm (Queensland time)